How do I…? — Front Desk¶

Use this index to find the page that owns each Front Desk procedure.

Reservations and stays¶

If you need to…	OTO words or screens	Usually done by	Go to
Create a reservation or receive a walk-in	Reservation, Walk-in, Check-in	Receptionist	Reservations guide
Enter a booking received directly	Direct Booking	Receptionist	Bookings, channels, and rates
Change how bookings are displayed	Standard View, Booking View	Receptionist	Bookings, channels, and rates
Check in, move, or check out a guest	Stay, room move, checkout	Receptionist	Stay management and billing
Add a charge or receive payment	Charges, payments, bill	Receptionist or Cashier	Stay management and billing
Receive payment in another currency	Multi-currency payment, exchange rate	Authorized cashier	Stay management and billing
Review or change room readiness	Room Status, housekeeping	Rooms user or Receptionist	Rooms guide
Maintain a guest, company, or event	Guests, Companies, Events	Receptionist or Supervisor	Guests, companies, and events

If you need to…	OTO words or screens	Usually done by	Go to
Create or maintain selling rules	Rate Plan, pricing, availability	Supervisor or configuration owner	Bookings, channels, and rates
Connect room sales to an online channel	Channel Manager, mapping, sync	Authorized configuration owner	Bookings, channels, and rates
Review arrivals, occupancy, revenue, or balances	Front Desk reports	Supervisor	Reports and New Day
Move the hotel to the next business date	New Day	Authorized closing role	Reports and New Day
Maintain rooms and Front Desk choices	Configuration	Configuration owner	Configuration guide

Walk-in means a guest arriving without an existing reservation.
Stay is the active guest visit after check-in.
Channel may mean an online travel agent or other connected booking source.
Rate plan is the set of selling and pricing rules for a room offer.
New Day changes the working business date and affects daily lists and reports.