Front Desk Help Centre

Reserve, receive, settle, and release — without guessing

Task-based instructions for reservations, arrivals, stays, billing, room status, and the daily front-office review.

How do I…? Practice workbook

Choose your task

• Reservations and arrivals

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  Reservations, walk-ins, and check-in.

  Full guide · Quick reference

• Bookings, channels, and rates

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  Booking views, direct bookings, channels, and rate plans.

  Open the guide

• Stay management and billing

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  Charges, payments, balances, and the final bill.

  Open the guide

• Rooms and housekeeping

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  Room status after every check-in, room move, and checkout.

  Full guide · Quick reference

• Guests, companies, and events

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  Guest and company records, and event bookings.

  Open the guide

• Reports and New Day

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  The daily front-office review and the New Day close.

  Full guide · Supervisor quick reference

Configuration owners: see Front Desk configuration.

Four rules for every guest stay

Confirm before, during, and after

1. Confirm the guest, dates, room, rate, package, and payment arrangement.
2. Record what actually happened; do not check in or check out early merely to clear a list.
3. Review charges, payments, and balance before producing the final bill.
4. Confirm the room status after every check-in, room move, and checkout.

Use only your own account. If an action is unavailable, ask the authorized role to complete or approve it.