Handover and Exception Control

Minimum handover record

• Business date and time
• Module and record code
• Guest, table, room, customer, supplier, or employee affected
• Expected quantity or amount and actual quantity or amount
• Currency, tax, payment method, and status when relevant
• What has already been checked
• What must happen next
• Owner and deadline

Examples requiring handover

• POS order fulfilled but not billed
• Bill transferred to the wrong or unclear room
• Guest balance unresolved at checkout
• Stock quantity or unit conversion does not match the purchase document
• GRN differs from purchase order
• Payment exists in one list but not the expected report
• Expense lacks supporting evidence
• Payroll employee or total is unexpected
• Channel booking, price, or availability does not agree
• New Day is blocked

Passwords, PINs, full card details, identity documents, and unnecessary personal information never belong in the handover note.